Role: Hire Controller/ Vehicle Rental Administrator
Position: Full-Time
Location: Grangemouth
Salary: £25,000 - £28,000
Position: Full-Time
Location: Grangemouth
Salary: £25,000 - £28,000
We are looking for an enthusiastic team player who will assist our rental team and provide first-class customer service to our customers as a maintenance controller/ rental administrator. This position is at the very heart of our truck and van rental business, and the right candidate must be able to work under pressure and be a great communicator. The role would suit someone from the commercial vehicle industry with experience in service reception, service administration, and maintenance.
General Duties
• Working within a small Commercial Vehicle Rental/Sales team
• Administration support to the Rental team to ensure the achievement of revenue targets
• Handling Inbound rental and maintenance calls/enquiries for Fleet Customers
• Service Scheduling and making bookings for HGV PMI, crane inspections, tacho & Loler
• Ensuring VORs are kept to a minimum and communicating with customers/suppliers
• Issuing purchase orders and updating costs.
• Answering customer queries promptly.
• Liaise with suppliers to ensure Truck repairs are completed on time and at agreed costs.
• Ensure compliance is up to date on all vehicles
• Understand the customer requirements and provide the best solution, ensuring that every interaction with the depot is positive.
• Ensure effective communication between workshop, hire desk and sales team
• Manage and build relationships internally and with our customers and suppliers.
• General administration work
• Working within a small Commercial Vehicle Rental/Sales team
• Administration support to the Rental team to ensure the achievement of revenue targets
• Handling Inbound rental and maintenance calls/enquiries for Fleet Customers
• Service Scheduling and making bookings for HGV PMI, crane inspections, tacho & Loler
• Ensuring VORs are kept to a minimum and communicating with customers/suppliers
• Issuing purchase orders and updating costs.
• Answering customer queries promptly.
• Liaise with suppliers to ensure Truck repairs are completed on time and at agreed costs.
• Ensure compliance is up to date on all vehicles
• Understand the customer requirements and provide the best solution, ensuring that every interaction with the depot is positive.
• Ensure effective communication between workshop, hire desk and sales team
• Manage and build relationships internally and with our customers and suppliers.
• General administration work
What you will bring to the role:
• A key team player
• Experience in Commercial Vehicle Industry (Maintenance or Rental background preferable)
• Excellent administration skills coupled with the ability to work on own initiative
• Confident in delivering excellent customer service
• Organisational skills are essential
• Be IT literate in Microsoft Office (Excel, Word, and Outlook) and Hire/DMS Software.
• Strong attention to detail and accuracy
• Full and valid driving licence is required.
Do you have what we are looking for? Please get in touch; we want you on our team. You’ll join one of Scotland’s fastest-growing commercial fleet providers with great career opportunities for motivated self-starters.
Please send a copy of your CV to: [email protected] or Call/Message WhatsApp 07900 682 202
• Experience in Commercial Vehicle Industry (Maintenance or Rental background preferable)
• Excellent administration skills coupled with the ability to work on own initiative
• Confident in delivering excellent customer service
• Organisational skills are essential
• Be IT literate in Microsoft Office (Excel, Word, and Outlook) and Hire/DMS Software.
• Strong attention to detail and accuracy
• Full and valid driving licence is required.
Do you have what we are looking for? Please get in touch; we want you on our team. You’ll join one of Scotland’s fastest-growing commercial fleet providers with great career opportunities for motivated self-starters.
Please send a copy of your CV to: [email protected] or Call/Message WhatsApp 07900 682 202
- Posted on 03/10/2024
